EMOTIONAL INTELLIGENCE COACHING
INTRODUCTION
Emotional Intelligence (EI) – “emotional skills that influence the way we perceive and express ourselves, maintain
relationships and inform decision making to get the best results.”
Developing EI will improve performance.
IQ + Talent + EQ = Success
EQ has been found to be directly responsible for between 27-45 per cent of job success.
EQ is not fixed and can be developed.
EI is an absolute condition of leadership and business performance
WHY EI COACHING
• It all starts with self-awareness of EI.
• Using coaching to then agree and explore the
real performance gaps with an EI backdrop will
lead to individual improvements.
• These individual performance improvements
then drive business performance leading to
increases in retention, engagement and
profitability.
THE EI COACHING FRAMEWORK
Self-Perception
Self-Regard, Self-Actualisation,
Emotional Self-Awareness
Self-Expression
Emotional Expression,
Independence, Assertiveness
Interpersonal
Interpersonal Relationships, Empathy,
Social Responsibility
Decision-Making
Reality Testing, Problem Solving, Impulse Control
Stress Management
Flexibility, Stress Tolerance, Optimism
OUR EI COACHING PROCESS
1 Discover
EI self-awareness backdrop
Identify performance gaps
Agree Performance coaching objectives
2 Explore
Build awareness
Goals, Reality, Options
3 Action
Agree Action Plan
4 Review
Actions and changes