EMOTIONAL INTELLIGENCE COACHING

INTRODUCTION

Emotional Intelligence (EI) – “emotional skills that influence the way we perceive and express ourselves, maintain
relationships and inform decision making to get the best results.”

Developing EI will improve performance.

IQ + Talent + EQ = Success
EQ has been found to be directly responsible for between 27-45 per cent of job success.

EQ is not fixed and can be developed.

EI is an absolute condition of leadership and business performance

WHY EI COACHING

• It all starts with self-awareness of EI.

• Using coaching to then agree and explore the
real performance gaps with an EI backdrop will
lead to individual improvements.

• These individual performance improvements
then drive business performance leading to
increases in retention, engagement and
profitability.

THE EI COACHING FRAMEWORK

Self-Perception

Self-Regard, Self-Actualisation,
Emotional Self-Awareness

Self-Expression

Emotional Expression,
Independence, Assertiveness

Interpersonal

Interpersonal Relationships, Empathy,
Social Responsibility

Decision-Making

Reality Testing, Problem Solving, Impulse Control

Stress Management

Flexibility, Stress Tolerance, Optimism

OUR EI COACHING PROCESS

1 Discover

EI self-awareness backdrop
Identify performance gaps
Agree Performance coaching objectives

2 Explore

Build awareness
Goals, Reality, Options

3 Action

Agree Action Plan

4 Review

Actions and changes

Trust & Desire